Self-awareness
Notice emotional signals and recurring thinking patterns. Reflect on what happens between a workplace event and your response.
Corporate learning • People management • Workplace relationships
Emotional intelligence training.
Emotional intelligence training.
More thoughtful responses. Better conversations.
Help your people recognise what they feel, understand how they respond and express themselves more constructively at work.
Insite’s competency-focused workshop develops practical skills in self-awareness, empathy, self-management, motivation and self-expression.
Awareness → choice → expressionPractical learning for everyday interpersonal situations.
ApproachCompetency-focused workplace learning
AudienceProfessionals in people-facing roles, aged 25+
PlanningDiscuss scope, format and assessment with Insite
Course overviewUnderstand the reaction.
Understand the reaction.
Choose the response.
What is emotional intelligence at work?
Emotional intelligence is the ability to recognise emotional signals in yourself and others and use that awareness to guide your response. At work, it shows up in listening, expressing concerns, handling disagreement and maintaining constructive relationships.
Insite treats emotional intelligence as a capability people can practise. Participants examine how their interpretations and feelings influence their actions, then explore responses that better support their workplace goals.
Why this matters to HR and L&D
Technically capable people can still find feedback, tension and difficult conversations challenging. A useful development brief identifies the situations where emotional awareness and expression need attention.
- For managersRespond to concerns and disagreement with greater composure and clarity.
- For teamsRecognise different perspectives and express needs without unnecessary blame.
- For professionalsBuild a more deliberate approach to assertion, motivation and self-management.
What participants will exploreFive competencies.
Five competencies.
Everyday opportunities to apply them.
The workshop connects emotional awareness with practical interpersonal behaviour. Use these priorities to discuss the right emphasis for your audience.
Empathy
Listen for another person’s perspective. Check your understanding instead of assuming you already know what their behaviour means.
Self-management
Recognise when a reaction is escalating. Explore how to pause, consider the situation and choose a more useful action.
Self-motivation
Connect your intended results with the thinking and behaviours you want to practise, including when work becomes demanding.
Self-expression
Express concerns and needs more clearly. Practise assertion using facts, feelings and a constructive request for the future.
From insight to practice
Apply these competencies to situations where people-management and professional relationships matter.
How the learning worksMake emotional intelligence
Make emotional intelligence
practical and observable.
Insite’s existing course uses reflection, case studies and enacted situations to examine habitual responses and practise self-expression. Learning can be connected to the workplace situations your team wants to handle differently.
- Reflect on a familiar situation.Identify what you thought, what you felt and what you did.
- Explore another interpretation.Consider the assumptions shaping your response and the result you want.
- Practise a clearer expression.Describe the concern, communicate its impact and identify a constructive next step.
- Discuss application at work.Agree on a situation in which the new behaviour can be tried and observed.
Concepts in the existing workshop
Thoughts, feelings, actions and results
Explore the interaction between how a situation is interpreted, the emotions it prompts and the action that follows.
Transactional-analysis perspectives
The course uses Parent, Adult and Child perspectives as a lens for reflecting on habitual interactions and more deliberate responses.
Facts • Feelings • Future
Practise structuring self-expression around what happened, how it affected you and what you would like to happen next.
Where the skills can be appliedUse real workplace situations
Use real workplace situations
to shape the conversation.
These examples illustrate potential practice scenarios. The exact activities should be agreed as part of your workshop plan.
Feedback becomes defensive.
Practice focus: notice the reaction, clarify the feedback and express a response without escalating the exchange.
A disagreement affects collaboration.
Practice focus: listen to the other perspective, distinguish observations from assumptions and describe a useful next step.
A difficult request needs a clear response.
Practice focus: communicate limits and needs with assertion while respecting the working relationship.
Who should attend?For people whose work
For people whose work
depends on working with people.
Insite’s current course lists eligibility as age 25 and above. Discuss your group’s experience, roles and development priorities before confirming participation.
Managers and team leaders
Professionals who handle people-management situations, team concerns, feedback and competing perspectives.
HR, L&D and people-facing professionals
People who regularly facilitate conversations, support colleagues or manage important working relationships.
The Insite approachAgree on the behaviour
Agree on the behaviour
you want to develop.
Begin with the capability gap and the situations your people face. Insite’s broader approach brings together needs analysis, session planning, delivery and assessment discussions.
- Before the workshopShare the audience, current challenges and intended learning priorities.
- During the workshopConnect reflection and practice to the agreed competencies.
- After the workshopDiscuss how workplace application can be observed and supported.
Professional experienceAnand Narayan
Insite’s founder works with competency development and behavioural learning. His published professional profile describes more than 18 years of training experience and facilitation methods including discussion, role play, simulations and case studies.
Explore participant and client feedback ↗Your questions, answered
Planning emotional intelligence training.
What is emotional intelligence training?
It is practical learning that helps people notice emotional reactions, understand their effect on behaviour and practise more constructive responses. Insite approaches emotional intelligence as a set of workplace competencies, with attention to awareness, empathy, self-management, motivation and expression.
Who is this workshop designed for?
The program is relevant to people who regularly work with others and depend on effective relationships: managers, team leaders, HR professionals and employees in people-facing roles. Insite’s existing course specifies an age requirement of 25 years and above.
What will participants learn?
Participants explore the relationship between thoughts, feelings, actions and results; recognise habitual responses; and practise empathy, assertion and clearer self-expression. The focus is on applying emotional intelligence in workplace situations.
How does Insite teach emotional intelligence?
The published workshop combines a competency approach with case studies, role-based practice and reflection. It includes transactional-analysis perspectives and the Facts–Feelings–Future structure for self-expression. Discuss the precise session plan with Insite for your group.
Can the workshop address our team’s specific situations?
Share examples of the conversations, working relationships or situations your team finds difficult. Insite’s needs-analysis and session-planning approach provides a basis for discussing which competencies and exercises should receive attention.
How can HR and L&D assess application after training?
Agree on observable behaviours before the workshop. Examples include a manager checking understanding before responding, describing a concern without blame, or making a clear future request. Discuss baseline assessment, follow-up observations and reporting as part of the scope.
What are the duration, delivery format and fees?
These details should be confirmed with Insite based on your audience, objectives and learning scope. Contact the team with your group size, location and preferred dates to discuss suitable arrangements.
How is this related to communication and leadership development?
Emotional intelligence supports the way professionals listen, respond, express concerns and handle interpersonal situations. It can complement Insite’s communication-skills and leadership programs, depending on the competencies a team needs to strengthen.
Start with your team’s challengeWhich workplace conversations
Which workplace conversations
would you like to improve?
Share your audience, approximate group size, location and preferred dates. Discuss the learning scope, format and fees directly with Insite.
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