Message structure
Use IBC—Introduction, Body and Conclusion—to organise an opening, key points and a clear closing.
Corporate training · Insite Learning SolutionsCommunication skills training.
Communication skills training.
Make your message clear.
Help professionals prepare clearer messages, listen with intent and communicate more constructively in everyday business situations.
Bengaluru-based · Competency-focused learning
Designed for
Working professionals across levels and business functions.
Starting point
No specific eligibility requirement is listed.
Engagement scope
Agree format, group size, duration and fees with Insite.
The program
Communication Skills Development. Beyond the theory.
Business communication training develops how professionals structure information, express requests, listen and write. Insite’s approach centres on communication ownership: taking responsibility for making a message clear and checking understanding.
A strong command of a language does not automatically make a workplace message effective. Start with the purpose, the audience and what they need to understand or do next.
Learning focusA pathway from understanding
A pathway from understanding
to practical capability.
Visual, vocal and verbal expression
Explore the 3 Vs of communication—visual, vocal and verbal expression—and apply them through role plays.
Active listening
Practise paraphrasing, summarising and reflective listening to check meaning and reduce assumptions.
Business writing
Practise the principles of business writing, clear email structure and professional email etiquette.
Assertive expression
Communicate concerns and needs respectfully and directly.
Communication ownership
Prepare before speaking and check whether a shared understanding has been reached.
How the learning connectsIdeas to explore.
Ideas to explore.
Skills to practise.
Introduction • Body • Conclusion
Give updates and presentations a sequence that helps the listener follow the point.
Listening and clarification
Use questions and paraphrasing to reduce assumptions about what another person means.
Writing for the reader
Discuss the purpose, relevant information and next action before polishing the wording.
In the workplaceMake the learning relevant
Make the learning relevant
to a real situation.
Illustrative applications to discuss when agreeing the engagement scope.
Situation 01
A project update leaves stakeholders uncertain.
Learning direction
State the current position, the issue and the decision or action required.
Situation 02
An email leads to unnecessary back-and-forth.
Learning direction
Clarify the request, the context and the response needed.
Situation 03
A disagreement becomes difficult to express.
Learning direction
Describe the concern and make an assertive, workable request.
Meet the founder
Anand Narayan
Explore the professional background behind Insite’s competency-focused approach to learning.
View the founder profile ↗Focus on the capability.
Agree the learning priorities, opportunities for practice and relevant assessment before delivery.
Good questions, clear answersPlan the right
Plan the right
engagement.
Confirm the details for your audience directly with Insite.
Is this a spoken-English course?
This program focuses on business communication skills. Insite also offers a separate Spoken English Coaching service for people who want to develop language confidence and fluency.
Who is the course for?
The existing course is intended for working people across organisational levels, with no specific eligibility requirement listed.
Does the workshop cover writing and listening?
Yes. The published course includes business writing, email etiquette, listening, message structure and assertive communication.
Let’s shape the learning briefStart with your people.
Start with your people.
Build around their needs.
Tell us about your audience, priority capability and preferred timing.